What makes your programming service different and why should I use it?
We pride ourselves in being a small company that happens to have exceptional website programming and design talent. Because of our combined staff talents, we’re able to move quickly on projects, remain flexible with each customer’s desires, and get the job done in a timely and professional manner. But most of all, our dedication to absolute customer service and ease of communication is what sets us apart from all our competitors.
How "technically savvy" do I have to be in order to use your service?
Lucky for you that the word "technology" only resides within our own walls! Yep, you'll like our friendly staff, and quickly learn that if you want to discuss things "technologically" then you will find plenty of folks here who can do it as well as anyone. But, if you don't have a clue about all this stuff, don't worry. You'll find we don't speak “techno babble” to anyone unless they ask. Instead, we use good old, “down-to-earth-layman -speak” for making sure you completely understand all aspects of your project.
Do you provide technical support and maintenance?
We offer a wide range of services mainly website design and development, desktop and mobile software development , search engine optimization and web usability, networking, computer training sales and repairs. We mostly program in PHP and JAVA technologies.
How long does it take to receive a quote(cost) from you?
Usually within 24-hours you will have a quote back from us if your project is pretty straightforward. If a little more complicated, we’ll be getting in touch with you for making sure we completely understand your requirements. Then, again within 24-hours after getting our clarification, you’ll be receiving your quote.
Do you have samples of your work?
Yes we certainly do. Please checkout our products page to see some of the samples of our work done. If you want to see something more specific, please write to us and we'll get back to you within 24 hours.
What are the various ways to communicate with you?
We use email, Instant Messengers (BBM, Whatsapp), Facebook and the telephone. If you wish to use any other messenger service to communicate, please let us know and we will gladly arrange for the same.
Would the timescale be agreed upfront? What would happen if this was over/under estimated?
Based on your initial requirements, we can give you a rough estimate or a "guesstimate" as some people call it. Once all the requirements are clear and mostly final, we develop a Project Plan with an estimated effort and schedule according to the specified requirements.
But we mostly prefer to work on time-and-material basis. Working with us is like hiring a full-time employee.
Do you have fluent English speaking representatives?
All our employees communicate in English and have a good command over the language.
What information would you require from me?
It would be great if you could give us a detailed Request For Proposal (RFP) or say a Requirements Document (RD). This will help us in analyzing your project with greater clarity. If you do not have an RFP or a RD, kindly give us a rough idea of your requirements and our business analysis team will help you develop the necessary document.
What are the various ways to communicate with you?
Yes. You can contact us anytime of the day using the 'Contact Us' page. Also once your project starts, you will be given the mobile numbers of all the programmers who are part of your project so that you can directly contact them during times of emergency.
Once the project is complete, if you need any application maintenance services, you can contact us. You will need to sign a separate maintenance contract for the same.
What are the options to make payments?
You can pay us by credit card, WesternUnion, check, bank transfer or wire transfer.
Are there any additional costs?
The only other costs that you would have to bear would be the bank charges that you incur while making the payment, as well as costs of any third party software that you would have us purchase for you or your clients.
We do not charge for the standard tools of our trade such as Photoshop, Dreamweaver, Flash, MS Visual Studio, Zend Studio or Visio. However, if there is any tool that you would have us use for a specific project, we may have to bill you for the same. In such cases, we will discuss with you before implementing such decisions.
Do you offer any discount for prolonged service?
Though our pricing is based on a long term relationship aimed at giving maximum benefits to our customers, if you still feel you deserve a discount, feel free to talk to us.
Did we answer your question?
If not, feel free to contact us and we would be glad to answer all your questions.
